One of the banes of running a popular site are the ever-arriving “something’s not working” or “where’s the thing where I do that” emails.
Don’t get me wrong, if there’s a real problem with the site or a customer’s order, I want to know about it so I can fix it ASAP. But often times, it’s a really simple misunderstanding or question that can be answered by an FAQ/Help page.
The old Andertoons had a FAQ page, but it had become bloated and there was a lot of info I thought people wanted, that they never really did.
So, I pared it down to the questions I get most often, and reorganized it into a number of different pages to make things clearer.
The default page is “FAQ/HELP – Purchasing Cartoons“:
But there are a number of other pages as well that you can navigate to via the left menu bar:
Also, the FAQ/Help link has moved from a main menu placement, to more of an account-centered location in the upper right of each page:
It’s fairly common among sites, and saves more space in the new layout.
Anyway, hope it helps…